At The Choice Mart, customer satisfaction is important to us. We accept eligible return requests within 24 hours after delivery confirmation.
Return Period
Customers must contact us within 24 hours of delivery confirmation if they wish to request a return.
Return requests submitted after this 24-hour period may not be accepted.
Eligible Returns
A return may be accepted if:
- The product is damaged or defective upon arrival.
- The wrong product was delivered.
- The product is significantly different from the product ordered.
- Another valid issue is identified by our customer support team.
Products must generally be unused and in their original condition and packaging where applicable.
Non-Eligible Returns
Returns may not be accepted when:
- The customer simply changes their mind after receiving the product.
- The return request is made after the 24-hour return period.
- The product has been used, damaged, altered, or mishandled by the customer.
- The issue is caused by normal wear and tear.
- The product is returned without the required packaging or accessories, where applicable.
How to Request a Return
To request a return, contact us within 24 hours of delivery confirmation and provide:
- Your name
- Order number
- Phone number used for the order
- Reason for the return
- Clear photos or videos showing the issue, if applicable
Our team will review the request and provide further instructions.
Refunds
Once a return is approved and the product has been received and inspected, the refund process will be initiated according to the applicable payment and fulfillment method.
Refund processing times may vary depending on the payment method and third-party service providers.
Exchange
If an item is defective, damaged, or incorrect, we may offer a replacement where available. Replacement availability depends on product stock.
Return Shipping
If the return is due to a defective, damaged, or incorrect product, we will determine the appropriate return-shipping arrangement on a case-by-case basis.
If the return is for another reason, any applicable return shipping costs may be the customer’s responsibility.
Important
Please inspect your package immediately after delivery. All return requests must be submitted within 24 hours after delivery confirmation.